Privacy Policy

1. Introduction

Josh Fuels Pvt. Ltd. ("Josh Fuels", "we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile application, and services.

Please read this Privacy Policy carefully. By accessing or using Josh Fuels' services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy.

2. Information We Collect

2.1 Information You Provide Directly

We collect information you voluntarily provide to us, including:

• Name, phone number, email address
• Company name and industry sector
• Delivery location and site address
• GST registration number and tax ID
• Bank account and payment information
• Communication preferences

2.2 Information Collected Automatically

When you use our website or app, we automatically collect:

• Device information (type, OS, browser)
• IP address and location data
• Pages visited and time spent
• Clickstream data and navigation patterns
• GPS coordinates (for delivery tracking with consent)
• Usage analytics and error logs

2.3 Information from Third Parties

We may receive information about you from third parties, including payment processors, logistics partners, and government agencies for compliance and verification purposes.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: Processing orders, arranging diesel delivery, tracking shipments
• Communication: Sending quotes, order confirmations, delivery updates, invoices
• Account Management: Creating and managing your account, verifying identity
• Payment Processing: Collecting payment and generating financial records
• Compliance: Meeting PESO, GST, and other regulatory requirements
• Analytics: Understanding user behavior and improving our services
• Marketing: Sending promotional offers (only with your consent)
• Legal & Safety: Protecting against fraud, investigating disputes, enforcing terms

4. Data Sharing & Third Parties

We do not sell your personal data. However, we may share information with:

• Service Providers: Payment gateways, SMS/email providers, logistics partners
• Government Agencies: PESO, GST authorities, police (as legally required)
• Insurance & Finance: For insurance claims and financing purposes
• Business Partners: Banks, diesel suppliers (only necessary information)
• Legal Proceedings: If required by court order or law

All third parties are bound by confidentiality agreements and are required to use your data only for the specified purpose.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• SSL/TLS encryption for data in transit
• Password protection and two-factor authentication
• Secure database storage with access controls
• Regular security audits and penetration testing
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet is completely secure. We cannot guarantee absolute security of your information.

6. Your Rights & Choices

6.1 Access & Correction

You have the right to access, correct, or update your personal information. Contact us using the details in Section 8.

6.2 Data Deletion

You can request deletion of your data, subject to legal and regulatory requirements. Some information may be retained for compliance purposes.

6.3 Marketing Communications

You can opt out of promotional emails by clicking "Unsubscribe" in our messages or by contacting us directly.

6.4 Location & Tracking

You can disable GPS tracking in your app settings. Note: This may limit delivery tracking features.

6.5 Cookie Preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide services to you
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain transaction and delivery records (typically 5-7 years for compliance)

After the retention period, data is securely deleted or anonymized.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our services constitutes acceptance of the updated policy.